At Arlen Vale, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
Here's what to expect once your order is placed:
Order Cutoff Time: 6:00 PM
Time Zone: (GMT) Greenwich Mean Time – London
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
If your package is lost or damaged in transit, please contact us immediately by email: support@arlenvale.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 27/02/2026)
Store name: Arlen Vale
Warehouse address: 5 Rushfield, Sawbridgeworth, Hertfordshire, CM21 9NF, United Kingdom
Company name: Ecom Seta
Company nr (KvK, Netherlands): 97570516
Company address: Jonkheer van Karnebeekweg 106, 2982 VM Ridderkerk, Netherlands
Phone: +44 7446 958969
Email: support@arlenvale.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.
