Cookie Policy

Last updated: 17 June 2026

This Cookie Policy explains how Arlen Vale ("we", "us", "our") uses cookies and similar technologies when you visit or use our store and website (the "Services"). It should be read together with our Privacy Policy, which explains how we handle your personal information more generally. Our store is powered by Shopify.

By using the Services, you can accept, reject or manage cookies through the consent banner that appears when you first visit our website. Where required by law, we will only place non-essential cookies (such as analytics and advertising cookies) after you have given your consent.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, to make them work more efficiently, and to provide information to the website owner. Similar technologies — such as pixels, tags, web beacons and local storage — perform comparable functions, and references to "cookies" in this policy include these technologies.

Cookies may be set by us (first-party cookies) or by third parties whose services we use (third-party cookies). They may last only for the duration of your browsing session (session cookies) or remain on your device for a set period or until you delete them (persistent cookies).

Categories of Cookies We Use

  1. Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as adding items to your basket, logging in, or completing checkout. The Services cannot be provided without these cookies, so they do not require your consent. Most of these cookies are set by Shopify, our hosting and e-commerce platform, to enable core functionality such as shopping cart management, secure checkout, and load balancing.

  1. Analytics and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us understand which pages are the most and least popular and how visitors move around the site. All information these cookies collect is used to improve how our website works. We use Google Analytics for this purpose. These cookies are only placed with your consent.

  1. Advertising and Marketing Cookies

These cookies are used to deliver advertising that is relevant to you and to measure the effectiveness of our advertising campaigns. They may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. We use Google Ads (including Google remarketing and conversion tracking) for this purpose. These cookies are only placed with your consent.

Third Parties Who Set Cookies

The third-party services below may set cookies when you use the Services. We do not control these cookies, and we recommend you review each provider's own privacy and cookie information:

Shopify — hosting, checkout, cart and core store functionality. See https://www.shopify.com/legal/privacy/consumers

Google (Analytics and Ads) — website analytics, advertising and conversion measurement. See https://policies.google.com/technologies/cookies

How to Manage Your Cookie Preferences

Consent banner. When you first visit our website, a cookie consent banner allows you to accept or reject non-essential cookies. You can change your preferences at any time by reopening the cookie settings from this banner or the cookie settings link on our website.

Browser settings. Most web browsers also let you control cookies through their settings. You can usually set your browser to block or delete cookies, or to alert you when cookies are being sent. Please note that if you block strictly necessary cookies, parts of the Services may not function correctly. Information on managing cookies in common browsers is available at https://www.aboutcookies.org or via your browser's help pages.

Google opt-outs. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout, and you can manage Google advertising personalisation at https://adssettings.google.com.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date above.

Contact Information

If you have any questions about our use of cookies, please contact us:

Store name: Arlen Vale
Company name: Ecom Seta
Company nr: 97570516
Company address: Jonkheer van Karnebeekweg 106, 2982 VM Ridderkerk, Netherlands
Warehouse address: 5 Rushfield, Sawbridgeworth, CM21 9NF, United Kingdom
Phone: +44 7446 958969
Email: support@arlenvale.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.

Frequently asked questions

What is Arlen Vale?

Arlen Vale makes footwear for people who'd rather own less and choose better. Our collection is small on purpose — shoes and sandals for women and men, chosen for shape, balance and quiet quality rather than seasonal trends. We design pieces worth keeping in the rotation, not fifty versions of the same thing. Arlen Vale is a trading name of Ecom Seta, registered in the Netherlands
What is the return policy?

We have a 30-day return policy, so you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging, along with proof of purchase. To start a return, contact us at support@arlenvale.com. Full details are in our Return & Refund Policy.
When will I get my order?

Orders are typically processed within 1–3 business days, with a transit time of 5–8 business days. That's a total estimated delivery time of 6–10 business days. Delivery times are estimates and may be affected by carrier delays or extreme weather.
How much does shipping cost?

Shipping is free on all orders, with no minimum purchase. Costs (if any) are always shown clearly at checkout before you pay, in GBP (£), with no hidden fees. See our Shipping Policy for full details.
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. The available options are displayed at checkout, and all payments are processed securely through PCI DSS-compliant providers.
Do you ship outside the UK?

At the moment we ship throughout the United Kingdom only. We don't ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. For questions about a specific location, get in touch at support@arlenvale.com.
How do I track my order?

Once your order is dispatched, we'll email you a tracking link so you can follow your delivery. If you haven't received tracking within a few business days, check your spam folder or contact us and we'll resend it.
Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible at support@arlenvale.com. We process orders within 1–3 business days, so we'll do our best to update it before it's dispatched. Once an order has shipped, it can't be changed, but you can still return it within 30 days.
What if my item arrives damaged or faulty?

Please inspect your order on arrival and contact us immediately at support@arlenvale.com if the item is defective, damaged, or if you received the wrong item. Under the UK Consumer Rights Act 2015 you're entitled to a replacement or refund, and we'll evaluate the issue and make it right.
How do I choose the right size?


If you're unsure about your size or between two sizes, email us at support@arlenvale.com before ordering and we'll happily advise on the best fit. And if your pair doesn't fit once it arrives, you can return it within 30 days for a refund.
How will I receive my refund?

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may need extra time to post the refund
How can I contact you?

You can reach us at support@arlenvale.com or on Instagram @arlenvale.official. We're available Monday to Friday 09:00–17:00 (GMT) and weekends 11:00–16:00 (GMT), and aim to respond within 24 hours.