Arlen Vale is a footwear brand focused on comfort, simplicity, and timeless design. Our collection is carefully curated rather than trend-driven, offering quality shoes and sandals for women and men that are made to be worn and enjoyed for years to come. We believe in owning fewer, better things and creating products that combine comfort, functionality, and understated style. Arlen Vale is operated by Ecom Seta, a company registered in the Netherlands (KvK 97570516).
We have a 30-day return policy, so you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging, along with proof of purchase. To start a return, contact us at support@arlenvale.com. Full details are in our Return & Refund Policy.
Orders are typically processed within 1–3 business days (Monday to Friday), with a transit time of 4–10 business days (Monday to Friday). This results in an estimated total delivery time of 5–13 business days. Delivery times are estimates and may be affected by carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping is free on all orders, with no minimum purchase. Costs (if any) are always shown clearly at checkout before you pay, in GBP (£), with no hidden fees. See our Shipping Policy for full details.
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. The available options are displayed at checkout, and all payments are processed securely through PCI DSS-compliant providers.
At the moment we ship throughout the United Kingdom only. We don't ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. For questions about a specific location, get in touch at support@arlenvale.com.
Once your order is dispatched, we'll email you a tracking link so you can follow your delivery. If you haven't received tracking within a few business days, check your spam folder or contact us and we'll resend it.
If you need to change or cancel an order, contact us as soon as possible at support@arlenvale.com. We process orders within 1–3 business days, so we'll do our best to update it before it's dispatched. Once an order has shipped, it can't be changed, but you can still return it within 30 days.
Please inspect your order on arrival and contact us immediately at support@arlenvale.com if the item is defective, damaged, or if you received the wrong item. Under the UK Consumer Rights Act 2015 you're entitled to a replacement or refund, and we'll evaluate the issue and make it right.
If you're unsure about your size or between two sizes, email us at support@arlenvale.com before ordering and we'll happily advise on the best fit. And if your pair doesn't fit once it arrives, you can return it within 30 days for a refund.
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may need extra time to post the refund
You can reach us at support@arlenvale.com or by phone at +44 7446 958969. You can also contact us on Instagram @arlenvale.official.
